• barney_ martin_stylist_hair_director_owner

Seeing YOU in the Salon

Posted on 25/08/2021

BARNEY MARTIN SALON UPDATE

All of the BM team would like to say a big thank you to all of our loyal clients for their support and keeping in touch during these unpredictable times. We have our fingers crossed that we are going to be returning very soon.

In the meantime, we wanted to get in touch with everyone to let you know the plan of attack for our return.

As we prepare to rebuild the team and business, we would like to outline some of our salon guidelines so we can manage everyones expectations in a fair and equal way.

BOOKINGS, SILLY SEASON HAS COME EARLY!

With many clients waiting to get their appointments locked in, we are predicting the salon will be as busy as the silly season. Please know that all future bookings and all bookings that were lost during the lockdown period will be prioritised. If you did not have a booking, please email and we will endeavour to get back to you as soon as possible. We are not currently taking or making any bookings until we have a confirmed re-open date.

THE PLAN

Initially on our return the salon will be trading 7 days a week from 9am – 7pm everyday. We will be split into 2 teams with all staff working 4 days on and 4 days off so we can adhere to the 4m distancing rule.

We are asking for your patience and understanding as we begin the process of rebooking everyone, because of this temporary rostering system there is a chance that your stylist and colourist may not be on the same team, this isn’t a permanent roster change so your flexibility is greatly appreciated until we are able to reunite the team.

COLOUR CLIENTS

For all of our colour clients, If we haven’t seen you for over 3 months we request that upon booking your first colour that you email us with the recent photos of your hair in natural daylight. As the time between colours has been longer than usual, it’s important for us to see ahead of your appointment so we can put a plan in place to get you back on your colour journey.

APPOINTMENTS, RUNNING LATE, CANCELLATIONS

With strict government guidelines in place for the foreseeable future, we request that you arrive promptly and on your own. Unfortunately we will not be able to accomodate additional guests (family, friends or children) at this time.

Due to the high volume of booking requests that we are receiving we are requesting credit card confirmations upon making your booking. This means contactless payments at the end of your service and prevents any ‘last minute cancellations and no shows’ that could prevent others from losing out on much valued appointment times.

Credit card details are kept secure and we will never process a payment that hasn’t been agreed to via cancellation or pre quoting.

PARKING / TRAVEL TO SALON

We expect that parking may quickly become challenging again as restrictions start to ease so please allow enough time to factor parking in and arriving for your appointment on time. We can not guarantee or hold a parking space at the salon. The light rail stops at the top of Riley Street and is a short walk to the salon, some clients find this option more suitable and stress free than trying to find a parking space.

If you have any questions we’d love to hear from you at hello@barneymartin.com.au

We thank you for your patience and understanding while we get everything back on track. We are all eagerly waiting to return just as much as you are and look forward to seeing you all very soon.

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